Cancellation & Refund Policy – Merry n Jolly

Last Updated: 30 Dec 2025

​

At Merry n Jolly, we work hard to ensure smooth order processing and timely delivery. Please read our Cancellation & Refund Policy carefully before placing an order.

​

1. Order Cancellation Policy

Orders can be cancelled only before dispatch.

Once the order is shipped/dispatched, cancellation is not allowed.

If a customer still requests cancellation after dispatch, it will be considered a chargeable cancellation.

Chargeable Cancellations (After Dispatch)

Forward and reverse logistics charges will be deducted from the refund amount.

These charges depend on courier partner rates and delivery distance.

Misuse & Account Blocking

Frequent cancellations after dispatch may be flagged as misuse of service.

Merry n Jolly reserves the right to block or restrict customer accounts in such cases.

​

2. Cancellation by Merry n Jolly

We may cancel orders in cases such as:

Product unavailability

Payment issues

Invalid or incomplete address

Fraudulent or suspicious activity

If we cancel an order, the customer will be notified and eligible for a full refund.

​

3. Refund Policy

Refunds (if applicable) will be processed within 7 to 10 business days.

Refund will be credited to the original payment method used at the time of order.

Once processed, the timeline may vary depending on the customer's bank or payment provider.

​

4. Non-Refundable Cases

Refunds will not apply in the following cases:

Cancellation request after the order has been dispatched (unless customer agrees to pay logistics charges)

Products returned without prior approval

Failure to accept delivery without valid reason

​

5. Contact for Cancellations or Refunds

For assistance, reach out to us at:
Email: support@merrynjolly.co.in
Phone: +91 9653015988

Provide your:

Order ID

Reason for cancellation/refund

Full contact details