Shipping Policy – Merry n Jolly
Last Updated: 30 Dec 2025
At Merry n Jolly, we aim to deliver your soft toys safely, quickly, and in perfect condition. Please read our shipping terms carefully.
1. Shipping Timeline
Orders are dispatched within 1–2 business days after confirmation.
Delivery time typically varies between 3–7 business days, depending on location.
Remote or non-serviceable areas may take additional time.
2. Shipping Charges
Shipping charges (if applicable) will be displayed at checkout.
We may offer free shipping during special promotions or above certain order values.
3. Order Tracking
After dispatch, customers receive a tracking link via email/SMS.
Delivery updates depend on the courier partner’s system.
4. Delivery Attempts
Our courier partner will make two delivery attempts.
If the package is undelivered due to customer unavailability, incomplete address, or refusal to accept, reshipping charges may apply.
5. Delays
While we strive to deliver on time, delays may occur due to:
Weather conditions
Logistics issues
Festivals/holidays
Unforeseen operational challenges
Such delays are beyond our control, but we will support you in every way possible.
6. Packaging
All products are packed in secure, tamper-proof packaging to ensure they reach you safely.
Return, Replacement & Refund Policy – Merry n Jolly
Last Updated: 30 Dec 2025
At Merry n Jolly, your satisfaction is our priority. Since our products are soft toys, we follow strict hygiene and safety standards.
1. Return Policy
Returns are not accepted for soft toys once the package is opened, used, or handled.
This is to maintain hygiene, safety, and product integrity.
2. Replacement Eligibility
We offer free replacement only in the following cases:
Damaged product received
Defective product
Wrong item delivered
Missing product or accessory
To qualify for a replacement, customers must:
Share an unboxing video showing the package from all sides, opening process, and the issue clearly
Report the issue within 24–48 hours of delivery
3. Non-Eligible Cases
Replacement cannot be provided if:
Product is used, washed, or tampered with
No unboxing video is provided
Minor color or size variations occur due to screen differences or handmade craftsmanship
Customer changes their mind after delivery
4. Refunds
Refunds are issued only if the replacement cannot be provided (e.g., out of stock).
Refund amount will be credited to the original payment method within the standard processing time.
5. Order Cancellations
Customers may cancel an order before dispatch by contacting support.
Once shipped, the order cannot be cancelled.
6. Contact Information
For replacement requests, share your details at:
Email: support@merrynjolly.co.in
Phone: +91 9653015988
Include the following:
Order ID
Issue description
Unboxing video/photos